PRIVACY POLICY

Who we are

We’re Otter Media Ltd (we/us/our), a UK-based business affairs consultancy.
Otter Media Ltd is registered in England and Wales (company number 16786559, with its registered office at The Old Bakery, 90 Camden Road, Tunbridge Wells, TN1 2QP.

Contact: katie@otter-media.com

What this policy covers

This policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

Information we collect

We may collect, use, store, and transfer personal information about you through your use of our website or when you contact us. This may include your first and last name and contact details (such as email, address, and phone number).

We only collect personal information necessary to respond to enquiries, manage client relationships, and deliver our services. We don’t collect sensitive or unnecessary data.

Where we get information

- Directly from you.

- From publicly available sources.

How we use your information

We use your information to:

respond to enquiries;
provide and improve our services;
manage client relationships; and
respond to and deal with any complaints.

We will never sell your data.

Legal basis for processing

We process your personal information under the following lawful bases:

Contract: to perform or take steps to enter into a contract with you.
Legitimate interests: to operate and improve our services and maintain business relationships, provided your rights are not overridden.
Legal obligation: to comply with applicable laws and regulations.

Who we share your data with

We may share limited data with trusted third parties such as:

financial or fraud investigation authorities;
professional or legal advisers;
regulatory authorities;
external auditors;
organisations we’re legally obliged to share personal information with; and
suppliers and service providers.

All third parties are required to respect the security of your personal information and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes.

Cookies help websites function and gather information about usage. We use:

Essential cookies – for basic site functionality.
Analytics cookies: We use Wix Analytics to collect information about how visitors interact with our site. This includes data on visitor numbers, traffic sources, visitor locations, devices used, pages visited, and interactions such as product views, cart additions, and purchases. This information helps us understand site performance and improve user experience.

By continuing to browse our site, you are agreeing to our use of cookies. You can manage cookies in your browser or use Google’s opt-out add-on. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

How long we keep your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any applicable legal requirements.

Third-party links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. You should read the privacy notice of every website you visit.

Your rights

You have a number of rights under applicable data protection laws, which may apply in certain circumstances. These include the right to:

access your personal information;
require us to correct any mistakes in your information;
request the erasure of personal information in certain situations;
receive the personal information which you have provided to us;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information; and
otherwise restrict our processing of your personal information in certain circumstances.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact us at katie@otter-media.com to exercise these rights and provide enough information to identify you. We may need to request specific information to confirm your identity. We may also contact you to ask for further details to help speed up our response. You will not have to pay a fee to access your personal information or exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We aim to respond to all legitimate requests within one month. It may take longer if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.

We hope that we can resolve any query or concern you raise about our use of your personal information. If you remain unhappy after contacting us, you can also complain directly to the ICO via https://ico.org.uk/make-a-complaint.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this site and, if appropriate, we will notify you of material changes by email.

Last updated: November 2025